Your Questions Answered...

General FAQs

How can I place my order?
What is the online order process?
How will I know that my order has been successful?
Can I track the progress of my order?
Is it safe for me to give my credit/debit card details online?
Which methods of payment do you accept?
Are all your prices inclusive of VAT?
Is the furniture fully assembled?
Do you have a showroom?
Can you send me a brochure?
What is your returns policy?
FAQ's Specific to the Dakota and Tampica range

How can I place my order?
You can place your order through our website or by telephoning our orderline on 028 9082 5990.

What is the online order process?
Simply browse our catalogue and once you have decided what you would like to purchase, click on "ADD TO CART". You can then continue shopping and add additional items to your shopping 'cart' if you like. When you have finished go to your shopping 'cart' and click "CHECK OUT". Enter your details and your credit/debit card information and send them to us via our secure 3D server.

How will I know that my order has been successful?
Immediately after ordering, you will be taken to an order confirmation page which will summarise the order for you. You will also be sent 2 emails within 24 hours of placing your order. The first will be an automatically generated receipt. The second will be from our dispatch department giving you the target dispatch date we have assigned to your order.

Can I track the progress of my order?
We will keep you updated about your order at all times. However, you can also use your email address and a password that we will send you after you have used our site for the first time to log into your account and track the status of your order.

Is it safe for me to give my credit/debit card details online?
Yes. We use the latest 3D secure technology endorsed by the major credit card companies and banks. This means that you will have to use a special four digit pin number when you order from us in addition to the usual security checks and encryption.

Which methods of payment do you accept?
We accept most major credit and debit cards. We will also accept cheque payments. If paying by cheque please be advised that your order will not be dispatched until the cheque has cleared which can add an extra 5-7 days to the wait time.

Are all your prices inclusive of VAT?
Yes, all our prices include VAT and our VAT number is included on all receipts.

Is the furniture fully assembled?
Every product in our catalogue has full details of whether it is flat packed or fully assembled as we sell a wide range of both.

Do you have a showroom?
Yes, our showroom is located at 34-36 Dundrod Road, Crumlin, Co. Antrim BT29 4ST, approximately 1 mile from the Nutts Corner roundabout. Due to our extensive range of products, it is not possible to have every item available for viewing at all times. However, we do normally have at least a few items from each collection available for viewing to enable customers to see the colour/finish and quality of our products .

Can you send me a brochure?
Our website is our brochure. We have deliberately chosen not to print and distribute brochures as we are constantly updating our products and we can make cost savings this way which are passed directly onto you, the customer. If you require any further information on specific products then please contact us.

What is your returns policy?
In the rare event that you either do not like your furniture or there is a problem with it, we must be notified in writing within 7 days of delivery. After we have acknowledged your request, we will collect the furniture as soon as possible and usually within 7 days. Where the furniture is deemed to be damaged or defective, we will issue a full refund within 30 days. If the furniture is not deemed to be damaged or defective, and it is received back with no signs of damage or misuse, then we will issue a refund minus the cost we have incurred in transporting the furniture.

All returns should be returned in their original packaging and please do not introduce any new packaging unless agreed by ourselves. All returns must be returned using our courier.

Please note, we cannot accept the return of the following items:

1. Mattresses and divan beds unless unopened and in their original packaging.
2. Any partially assembled flat pack furniture
3. Any item that has been made specific to your requirements e.g.. special painted finishes

FAQ's Specific to the Dakota and Tampica range.

I have already bought some items from the NEXT Dakota range. Will the D2D Dakota furniture match this furniture perfectly?
Because of the variations in the colour of natural wood products we cannot guarantee that the D2D Dakota furniture will match any Dakota furniture from another retailer. In particular, NEXT have recently changed their Dakota range from a solid mango product to a product made from a mixture of solid wood and veneer. This means that our furniture is less likely to match NEXT furniture bought in the last year, but likely to match NEXT furniture bought more than a year ago.

I have seen an item in the NEXT Dakota Range but I can't find it in your catalogue?
Please call the orderline if you need to know whether we will be adding a specific piece to our Dakota range, and if so by when. We do not stock any Dakota bathroom furniture.

Is the Dakota furniture assembled?
The furniture is fully assembled but the legs of the dining tables and console tables will have to be attached after delivery. This is a simple task that should take 5-10 minutes. You will also have to attach the handles to any drawers in your furniture. Again, this should be a simple task that takes a few minutes.